Carpet Cleaning
Deep hot-water extraction that restores color and texture and dries fast.
Get a quoteTruck-MountedDeep hot-water extraction
Charlotte · Since 1988
Carpet Cleaning Charlotte Has Trusted for 35 Years 35 Years
Metro Steamway is Brian Sniatecki's owner-operated shop, not a franchise with a call center. Truck-mounted hot-water extraction, honest answers, and a 7-Day Clean Guarantee on everything we do — carpet, upholstery, tile and grout, area rugs, pet odor and more, all across Greater Charlotte.
5-star rated on GoogleSince 1988 35+ yrs in CharlotteA+ rated by the BBB
Owner-operated
Who you're actually hiring
One owner, one reputation, since 1988
When you call Metro Steamway, you're calling Brian Sniatecki's outfit — the same name that's been cleaning carpet in this city since 1988. That's not a marketing line, it's the whole business model. We're locally owned and owner-operated, not a franchise renting a familiar logo, not a national dispatcher who sells your job to whoever's cheapest that morning. The person who answers the phone is tied to the work that shows up at your door, and after 35 years that's the only way we know how to run it.
You can see what that's built if you read the reviews. Some of the folks who leave them have had Brian in their homes for 20 and 25 years — same customer, same house sometimes, a couple decades of trust. You don't get that by cutting corners or playing games on the invoice. You get it by showing up when you said you would, cleaning it right the first time, and telling people the truth even when the truth costs you the upsell. That reputation is the actual product here. The clean carpet is just how we keep it.
It also means we answer to a real standard. We're A+ rated by the BBB and 5-star rated on Google, and when your name has been on the truck since the Reagan administration, a bad job doesn't just cost you one customer — it costs you the neighbor she was going to refer. So we treat every house like the next three jobs depend on it, because around here they usually do.
- Locally owned, not a franchise the name on the truck is the person accountable for the work.
- Repeat customers for decades reviewers who've had Brian back for 20 and 25 years.
- A+ with the BBB, 5-star on Google a track record we've spent 35 years protecting.
One local number
Everything under one truck
The full range of cleaning, from carpet to grout to rugs
Most homes don't have just one cleaning problem, and most people would rather not chase down four different companies to fix them. We handle the whole house. Wall-to-wall carpet is the bread and butter, but the same crew cleans upholstery — sofas, sectionals, dining chairs, mattresses — and tackles tile and grout that's gone gray in the kitchen and dark in the shower. It's one call, one company that already knows your home, and one standard across all of it.
We also do the work that takes a gentler hand. Fine and Oriental area rugs — the hand-knotted wool piece in the dining room, the runner in the front hall — get careful, fiber-appropriate treatment instead of a one-size-fits-all blast, because a heirloom rug and a builder-grade bedroom carpet are not the same animal and shouldn't be cleaned like they are. Pet odor and urine is its own specialty, the kind that has to reach the pad and subfloor to actually work. And carpet and fabric protector goes back down after a clean to buy your carpet more life before the next one.
When water's involved, we're set up for that too. Truck-mounted extraction pulls flood and leak water out fast, and we run 24/7 emergency water extraction because a burst supply line or a storm doesn't wait for business hours. Pressure washing handles the outside — driveways, walkways, and the siding that catches Charlotte's pollen and mildew. Whatever the surface, odds are we already clean it, and we'll tell you honestly if it's a job for us or not.
- Carpet & upholstery wall-to-wall carpet, sofas, sectionals, chairs, mattresses.
- Tile, grout & area rugs deep grout extraction plus fiber-safe care for fine and Oriental rugs.
- Pet odor, protector & water urine treatment, fabric protection, and 24/7 emergency water extraction.
How we actually clean
Truck-mounted hot-water extraction, and why it matters
The machine matters more than people think. We run truck-mounted hot-water extraction — the unit stays in the van and pushes heat and pressure through a hose into your home, which is a different league from the little box a rental store hands you. Hotter water breaks down soil that cool water just smears around. More powerful extraction pulls that soil, and the moisture with it, back out of the carpet instead of leaving half of it behind to wick a stain right back up.
That extraction power is also why your carpet dries in hours, not the day and a half a rental machine leaves you squishing across. In Charlotte that fast dry isn't a luxury, it's part of the result. Our summers are humid from May clean through September, and a carpet that stays damp doesn't just feel unpleasant underfoot — it can wick old stains back to the surface and give mildew a foothold down in the pad. Pulling the water out hard the first time is how a clean actually stays clean here.
None of that means every fiber gets the same treatment, and that's the part experience buys you. Sturdy nylon loves hot-water extraction and comes back beautifully. Wool needs a gentler, pH-safe, lower-moisture approach or it can shrink and brown. Delicate rugs shouldn't see a truck-mount at all. We read the fiber first and match the method to it, instead of pointing one machine at everything and hoping. Thirty-five years in this soil teaches you the difference.
- Truck-mounted power hotter water and stronger extraction than any rental machine delivers.
- Dry in hours hard extraction beats Charlotte humidity and the wicking and mildew it invites.
- Method matched to fiber nylon, wool, and fine rugs each get the right approach, not one blunt setting.
The local difference
We clean for Charlotte soil, seasons, and homes
There's a reason a cleaner who's worked one city for 35 years beats a newcomer with the same equipment: they know what the dirt actually is. Around here the nemesis is red Piedmont clay — that iron-rich, red-orange Carolina soil that turns to soup after an afternoon storm, tracks in on shoes and paws, and grinds down into the traffic lanes. Treated right it lifts. Hit with the wrong store cleaner it sets rusty and permanent. Knowing which is which, on your carpet, is half the job.
The calendar drives the rest of it. Spring dumps Charlotte's famous yellow pine pollen into everything and turns carpet into an allergen trap right when the kids start sneezing. Summer brings storms, mud, and humidity that fights your drying time. Fall tracks in leaves and tannins and kicks off the holiday-hosting scramble before Thanksgiving guests arrive. Winter seals the house up tight with the heat running, concentrating dust and dander in the air you're breathing all day. We've cleaned through 35 rounds of that cycle and we plan the work around it.
Then there's the sheer range of homes. A 1910s Myers Park or Dilworth house comes with wool carpet, original hardwood layered with antique rugs, and delicate fabrics that punish an over-wet, heavy-handed clean. A newer Ballantyne, Waxhaw or Weddington family home runs to plush and Smartstrand carpet, LVP, porcelain tile, and the honest wear of kids and dogs. A SouthPark condo or Uptown loft needs the hose run to an upper floor and the common areas respected on the way. Same crew, same standard — but the approach shifts with the house, because it has to.
- Red Carolina clay we know how to lift it before a wrong DIY move sets it permanently.
- Four seasons of soil pollen, storm mud, leaf tannins, and sealed-up winter dust.
- Historic to brand-new wool and antiques or plush and porcelain — the method fits the home.
What we clean
One trusted team for every surface
From carpets to rugs to tile, Metro Steamway handles it all with the same care.
Upholstery Cleaning
Sofas, sectionals and chairs cleaned gently and refreshed like new.
Get a quoteTile & Grout
Blast out ground-in grime and bring dull grout lines back to life.
Get a quoteArea Rug Cleaning
Delicate and Oriental rugs cleaned with the right method for the fiber.
Get a quotePet Odor Removal
Source-level treatment that neutralizes odor instead of masking it.
Get a quoteCarpet Protection
Add a fiber protector so future spills bead up and clean up easily.
Get a quoteWhy Charlotte trusts us
35+ years of doing it right
35+
Years serving Charlotte
5★
Rated on Google
A+
BBB rating
1988
Owner-operated since
Simple & stress-free
How it works
Call and tell us what you've got
One room, a whole house, a rug, or a smell that won't quit — call 704-343-0808 and we'll talk it through honestly. Mon–Sat, 7am–7pm.
Get a straight quote
We tell you what's fully recoverable, what'll improve, and what a cleaning can't undo — before any work starts, no upsell games.
We clean it right
Booties on, furniture moved and protected, truck-mounted hot-water extraction matched to your fibers and your home.
It stays clean, guaranteed
Dry in hours. If a spot we treated comes back within 7 days, we return and re-clean it free.
5-star rated on Google
Charlotte neighbors keep calling Brian back
"Brian has cleaned the carpet in my home for over 20 years and I've never been disappointed."
"Brian and his crew are always on time, always professional, and we are always satisfied."
"He's easy to communicate with via text and shows up on time which we really value."
Where we work
Serving Greater Charlotte and the towns around it
We're based right here and cover the whole metro — from the historic streetcar suburbs like Myers Park, Dilworth, Eastover and Elizabeth to the newer family communities south of town in Ballantyne, Waxhaw, Weddington and Marvin. We're regulars in SouthPark and Cotswold, up in Davidson and around University City, and out toward Matthews and Mint Hill. If you're in the Charlotte area and need something cleaned, we've probably been on your street.
Good to know
Common questions
Is Metro Steamway a franchise or locally owned?
Locally owned and owner-operated, right here in Charlotte since 1988. This is Brian Sniatecki's business — not a national franchise renting out a familiar name, and not a call center that sells your job to a subcontractor. When you call, you're hiring the same outfit that's cleaned in this city for 35 years and answers directly for the work.
What services do you offer?
The whole house. Carpet cleaning is the core, but we also clean upholstery, tile and grout, fine and Oriental area rugs, and we specialize in pet odor and urine removal and carpet and fabric protection. On top of that we handle water and flood restoration — including 24/7 emergency water extraction — and exterior pressure washing. One local company for most of what needs cleaning in and around your home.
How much does carpet cleaning cost in Charlotte?
It depends on the square footage, the number of rooms, the fiber, and how heavily soiled or spotted things are — a couple of lightly used bedrooms is a very different job than a whole main floor with pet spots and set-in traffic lanes. We give you a straight quote before any work starts and we don't play upsell games once we're in your home. The fastest way to a real number is to call 704-343-0808 and tell us what you've got.
What is the 7-Day Clean Guarantee?
It's our published promise: if a spot we cleaned comes back within seven days on an area we treated, we return and re-clean it free. It's how we stand behind the work, and it's part of why customers keep calling us back for decades. We'd rather make it right than leave you unhappy over a spot that reappeared.
How long does carpet take to dry after you clean?
Usually a few hours, not the day and a half a rental machine leaves behind. Our truck-mounted units extract most of the moisture back out on the spot. That fast dry matters in Charlotte, because our humidity can wick old stains back up and invite mildew into the pad if carpet stays damp too long — pulling the water out hard the first time is part of getting a lasting result.
Do you move furniture, and how do you protect my home?
Yes. We move the furniture that needs moving and set it back on protectors, we wear booties in the house, and we treat your home like it's someone's home — because it is. No dragging mud across your floors and no pressure to buy add-ons while we're standing in your living room. Careful, respectful crews are a big part of how we've kept customers for 35 years.
Can you clean delicate wool and antique Oriental rugs?
Yes, and we treat them differently than wall-to-wall carpet on purpose. Fine wool and hand-knotted rugs are pH-sensitive and can shrink, brown, or bleed their dyes if they're over-wet or hit with the wrong chemistry, so they get a gentler, fiber-appropriate approach rather than a truck-mount blast. If you've got an heirloom piece in a Myers Park or Eastover dining room, we know what it needs and what it doesn't.
What areas do you serve and what are your hours?
We cover Greater Charlotte — Myers Park, Dilworth, SouthPark, Cotswold, Ballantyne, Waxhaw, Weddington, Marvin, Davidson, University City and the towns around them like Matthews and Mint Hill. Our regular hours are Monday through Saturday, 7am to 7pm, and we run 24/7 emergency water extraction for burst pipes and floods that can't wait. Call 704-343-0808 and we'll get you on the schedule.
Ready for the Charlotte cleaner your neighbors already trust?
Get honest answers and a straight quote from an owner-operated shop that's been at this since 1988. Call 704-343-0808 — Mon–Sat, 7am–7pm.