Water Extraction Matthews
We've been water extraction in Matthews for 38 years. Tap below to schedule your next water extraction service.
“We've used this family-owned carpet cleaning company for years, and they never disappoint!”
- Kid Safe & Pet Approved Products Only
- Carpets, Rugs, Tile, Upholstery & More
- IICRC Master Certified Cleaner
- Proven 100% Customer Satisfaction
- Locally Owned & Family Grown Since 1988
A free gift for every new client
Your first cleaning includes our popular Top Spotter 7.0 — a pH-neutral stain remover — yours to keep for the little spills between visits.
About Our Water Extraction
Water damage gets worse by the hour. We respond around the clock in Matthews with truck-mounted extraction to pull water out fast and start drying before mold gets a start.
“Brian is a miracle worker. My couch was overdue for a thorough cleaning.”
Our Water Extraction Process
- Call us the moment you find water — we respond 24/7, and every hour matters.
- We locate the water source and the full extent of the saturation.
- Truck-mounted extraction pulls standing water out of carpet, padding, and hard floors.
- We set up air movers and drying to pull moisture out of the materials.
- We tell you honestly what's salvageable and what may need replacing.
- We can document the damage and the work to support your insurance claim.
Serving Matthews & Nearby Neighborhoods
We provide water extraction throughout Matthews and the surrounding south-Charlotte neighborhoods, Monday through Friday.
Metro Steamway water extraction service area — Matthews, Charlotte NC.
- Mint Hill
- Indian Trail
- Weddington
Common Causes of Water Damage in Matthews
Most of the flooding we extract in Matthews traces back to a handful of sources. Fast action keeps a wet room from becoming a replaced floor.
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Burst or frozen pipesA single burst or frozen pipe can soak carpet, padding, and subfloor in minutes.
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Appliance & water-heater leaksWashing machines, dishwashers, and water heaters fail and leak, often while no one's home.
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Storm & heavy-rain floodingCharlotte's heavy storms push water into basements, crawlspaces, and ground-floor rooms.
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Sump-pump failureA sump pump that quits during a storm lets groundwater rise into finished space.
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Overflowing sinks & tubsA forgotten tub or a clogged sink overflows and spreads across the floor fast.
Previous Cleaning Jobs Near Matthews
Below are just a few examples of jobs out of thousands we've done in and around Matthews. We take immense pride in our water extraction and our customers.
“Brian has provided excellent service for the past 25 years — he's the best!”
Company Information & FAQs
Metro Steamway is locally owned and family grown since 1988. Brian started as an employee in 1998 and now owns the company with his wife and three girls.
Our hours of operation are Monday - Friday, 7:00am to 7:00pm. Sundays are reserved for commercial, medical & patient facilities only.
How fast can you respond to flooding?
We offer 24/7 emergency response and aim to reach you as quickly as possible — call right away, because every hour matters with water damage.
What should I do while I wait for you?
If it's safe, stop the water at its source. Move furniture, rugs, and electronics off the wet area, and don't use a household vacuum on standing water.
Can wet carpet and padding be saved?
Often, yes — if the water is clean and extracted quickly, carpet usually survives. Heavily saturated padding may need replacement. We'll tell you honestly before any work begins.
Do you work with insurance?
We can document the damage and the work performed to support your insurance claim.
Is Metro Steamway licensed & insured?
Yes. We're fully insured and our technicians are IICRC master-certified. We've been locally owned and family run in Charlotte since 1988.
Do you offer any kind of guarantees?
We stand behind every job. It's very rare we encounter a problem we can't solve.
What happens if I'm unsatisfied?
We have never experienced client dissatisfaction in over 30 years. We stay until the job is done.
My carpet looks worn in the hallways and stairs. Can cleaning bring it back?
Often, yes. In a family home the greying in traffic lanes is usually ground-in soil, not wear. Hot water extraction lifts it and stands the pile back up, so the carpet looks far closer to new than it did.
Our dog has had a few accidents in the carpet. Can you get the smell out?
Usually, yes. Odor from a pet accident soaks into the backing and the pad, so a surface spray only masks it. We treat it at the source to break the odor down rather than cover it.
How long does the carpet take to dry?
Usually a few hours. The truck-mounted system pulls most of the water back out, so the carpet is dry the same day. In Charlotte's humidity that matters, since a carpet left damp can take on a musty smell.
