Effective September 9, 2026
Metro Steamway (“we,” “us”) is a family-owned carpet and upholstery cleaning company serving the Charlotte, NC area since 1988. This policy explains what we collect when you contact us through this page and how we use it.
When you call, text, or send us a request, we receive your phone number and any details you choose to share — such as your name, address, the service you need, and whether you asked for the free deodorizer. We only collect what you give us.
We use your information to respond to your request, provide a quote, schedule and perform service, and follow up with you about it. We do not sell or rent your information.
If you text us, you consent to receive text message replies from us about your request. Message and data rates may apply. Reply STOP at any time to opt out.
We advertise through Google and other platforms, which may use cookies to measure how our ads perform. You can control or clear cookies in your browser settings.
We keep your information only as long as we need it to serve you and meet legal requirements, and we take reasonable steps to protect it.
To ask about the information we have, or to have it removed, call 704-343-0808 or email info@metrosteamway.com.